At Besste we are doing everything to make you feel empowered and happy with your new purchase. Part of that effort is giving you complete peace of mind. You may realize that the product you purchased wasn’t really what you had in mind, or it may not be a good fit. And the reality is that even the highest quality products fail sometimes. Rest assured we are here to make it work.
All products come with a basic level 30 days no questions asked money-back guarantee.
Next we offer two options, depending on the item
Time based warranty: E.g. 1 year or 2 years warranty on some items such as watches. This means that within that time you can return it and ask for exchange should there be any issues with the product. Remember: 30 days money-back guarantee applies here too!
Warranty of more than 30 days (e.g. 1 year) will be indicated on the product page
Buy Back Warranty: This is our signature Besste jewelry warranty, where we bay back your unwanted product. All you need to make sure is you take good care of it. We will then credit your account with up to 40% of the original price. Remember: 30 days money-back guarantee applies here too!
More information on Buy Back HERE
If the product is or becomes defective WITHIN the warranty period, you are entitle for a refund. You need to let us know as soon as you notice the defect by sending us email to email@example.com and we will then process your request
Please note that we are not able to refund return shipping expenses
Please note that a product will EITHER have Time Based Warranty or Buy Back Warranty on it (or NONE) but not both at the same time
If you want to trigger any of the above warranties please drop us an email: